| Isn't
the airline industry the one you love to hate? Every time you pick up the
phone, you never know what price you will be quoted and how many times
you will need to call till you get a "fair" fare. Could be a game that
goes on for months; maybe unsold inventory will be dumped, maybe not. Then
you sit on a plane with people who each paid 20 different prices for the
same seat. If you are a last minute traveler and pay the most, you probably
have little choice of where you sit and go hungry if you are vegetarian
or kosher as no alternative food is on board. To a sane world, this is
an outrage.
During a 3 hour flight to Puerto Rico last week,
I created Ivan's Hypothetical Airline in which all these problems could
be solved and I dare the Bob Crandalls of the world to tell us why such
an airline couldn't be as profitable as the current monstrosity that costs
billions to administrate. Here's 7 suggestions:
1. Bring greater predictability and fairness to
airline pricing. Create and publish a fare structure according to mileage,
divided into peak and offpeak flights with a sliding scale rewarding advance
purchase (see attached chart). One-way fares are 50% of round trip fares.
Add a 50% premium for first class. A surcharge for changing planes ($20)
and a higher fare for short hauls reflects the startup costs of handling
a passenger who makes a reservation and uses the facilities of an airport
and airplane. The current situation where it is cheaper to fly from Dallas
to Des Moines rather than just get off the plane in Chicago (where one
might have changed planes) is ridiculous.
2. A seat unsold is lost revenue. Standbys who
either don't care less if they get on or who are willing to take the risk
should be accommodated rather than extorted or allowed to walk. Cancellation
and standby policies enables airline to sell last minute standby tickets
without having to worry about those who would buy the highest price tickets
from hedging their bets by cancelling their tickets if their standby clears.
People will probably exchange tickets less often if they get the flights
they actually want at a decent fare the first time around.
Sample Policy: All tickets nonrefundable with $50
change fee per segment. $100 penalty if reservation not cancelled 24 hours
prior to departure; ticket fully nonrefundable if not cancelled 4 hours
prior to departure. Standby begins 4 hours in advance only.
3. Frequent flyer programs should reward only truly
frequent flyers and give them what they really want; even lower fares.
Examples:
For Those Who Fly the Same Route at least once
a week:
20 segments must be flown in 90 days in same fare
category; buy coupon book in advance and get 15% discount 0-3 day coach
or business class fare. If you buy at the offpeak rate and fly peak, pay
the difference of the 0-3 day fare at the counter. Here the airline gets
cash up front and gives a use-it or lose-it.
For Those Who Fly A Lot Systemwide:
20 segments must be flown in 90 days systemwide
at the 0-3 day coach or business fare; 10% retroactive credit against the
total amount spent toward future flights. 40 segments gets a 20% credit.
4. Make airplane food more predictable and reduce
a major expense by letting people buy it in advance; let them eat it when
they want it and make more vegetarian (that can double as kosher) items
available. Eliminate the whole concept of special ordered meals which doesn't
work for people on last minute schedules. Sell these ready-to-eat meals
in the departure lounges. Offer two choices; economy of scale will permit
low prices for all. End captivity and starvation for those on 7pm dinner
flights that sit on runways and eat at 9.
Example: Lunch $7
A. pasta salad, mixed greens salad, cheese and
crackers, brownie
B. vege burrito, fruit salad, bread and cheese,
cookie
5. Tighten up on practices that create administrative
expense and consumers ultimately pay for: Advance seat selection doesn't
hold up and makes flights depart late. First come first served is more
efficient and encourages earlier arrivals at the airport. Eliminate all
discounts (ie: senior citizens, military, children) and courtesy holds;
all seats must be paid for at the time the reservation is made. No commissions
to travel agents; let them surcharge their clients if the passenger won't
book directly with the airline. Use the E-ticket systemwide and eliminate
paper tickets.
6. Allowing deplaning from the front and rear will
get people off planes faster, make people happier and allow faster turn-a-round.
7. If the airline wants premium last minute revenue,
it can set aside seats for sale at that price during the appropriate time
period. This will also assure last minute travelers that they need not
always be concerned that leisure travelers will fill up all flights. First
class can keep their hot meals onboard and reserved seats.
In short, exchange and modify certain perks for
more predictability and fairness for travelers.
Ivan's Hypothetical Airline
Schedule of Fares -- All Prices Round Trip
One Way is 50% and then round up to nearest 5
| Mileage |
standby |
0-3 days |
4-6 days
purchase |
7-20 days |
21+ days
|
| 0-250peak |
100 |
150 |
125 |
110 |
100 |
0-250offpeak
ie: ny-boston |
125 |
185 |
155 |
135 |
125
|
| 250-500peak |
125 |
200 |
160 |
135 |
125 |
250-500 off
ny-cincinnati |
160 |
250 |
210 |
170 |
160
|
| 500-750peak |
150 |
250 |
210 |
175 |
150 |
500-750 off
miami-atlanta |
195 |
300 |
250 |
220 |
195
|
| 750-1100 peak |
180 |
300 |
260 |
220 |
180 |
750-1100 off
miami-newyork |
220 |
350 |
300 |
260 |
220
|
| 1100-2000peak |
220 |
400 |
340 |
280 |
220 |
1100-2000 off
miami-montreal |
260 |
475 |
400 |
320 |
260
|
| 2000-3000 pk |
260 |
500 |
420 |
340 |
260 |
2000-3000 off
newyork-L.A. |
300 |
600 |
500 |
400 |
300
|
| 3000-5000 pk |
400 |
700 |
600 |
500 |
400 |
3000-5000off
ny-london |
450 |
850 |
700 |
575 |
450
|
| 5000-7000peak |
525 |
900 |
750 |
625 |
525 |
5000-7000off
ny-rome |
600 |
1200 |
1000 |
800 |
600 |
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